Policies

Processing Time: ​Because products are hand-crafted and made to order, orders are generally processed UP TO 10 Business Days (Monday-Friday & non-Federal Holidays) from the time the order is placed, and may take longer during times of high demand, inclement weather and supply chain restraints.

Tracking: Once your order has been shipped, you will receive an email with your tracking information. You will not receive an update or be able to track your package until it is shipped. This email will be sent to the email address that you provide at time of ordering and will provide your tracking number. Please allow up to 3 days for USPS records to reflect updated shipping information for the provided tracking number. You will not receive an update prior to shipping unless there is a change in processing of your order.

Shipping Time: Please allow an additional 3-5 business days (not including federal holidays & weekends) for your carrier to deliver your items to you. Once your package has been shipped, please allow a full business day (not including federal holidays & weekends) for your carrier to update your tracking information in their system. *** Before completing your checkout, please ensure that you have provided the correct shipping address.

• International Shipping: International Shipping is not available at this time.  

Orders can not be modified once checkout is complete, to include exchanges, addition of promo code and gift certificates.

We do not accept returns, exchanges or provide refunds unless a wrong item was shipped to you. You may contact us at info@CurlDefinition.com to let us know of an issue. Each concern will be assessed on an individual basis and you will be contacted via email with instruction on how and where to return any merchandise, if applicable.

Damaged, mis-shipped or defective products must be communicated to info@curldefinition.com with in 15 days of delivery. Please provide your order# and photo images of the damaged, mis-shipped or defective product.

• *Curl Definition is not held responsible for unclaimed packages or packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. Customer is held responsible for the return shipping cost and redelivery cost.
• *To correct your shipping address, email your request to info@CurlDefinition.com. Include in the subject line, “Shipping Address Update, Order#:”. Insert your order number after “Order#:”
• *A shipping label will be created prior to shipping your package. Once your shipping label is created, we are not be responsible for an incorrect address provided by the customer.
   

Please be aware that unauthorized parties may sell counterfeit Curl Definition products on sales platforms outside of www.CurlDefinition.com, to include Amazon® and eBay®. Please purchase with caution and verify with Curl Definition, at info@curldefinition.com, whether a sales outlet is authorized to sell Curl Definition products. By doing so you assist us in resolving this problem. Curl Definition will not honor refunds or exchanges sold outside of www.CurlDefinition.

Curl Definition is extremely respectful of your privacy. It is our priority to maintain the security of your information and will never sell or misuse your information.

Our Third party service providers may place cookies on your browser for targeted purposes. We require this information to understand your needs and to improve our products and services as well as to customize our website according to your interests. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you provide. From time to time, we may use your information to contact you for order update purposes.

Information collected may include IP addresses, cookie identifiers, and website activity. We may collect personally identifiable information that you provide to us and information about your order which may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information may include name, phone, email address, demographic information such as postcode, preferences and interests. We also use Pixel Tags to collect information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you have any questions about the details of our privacy policy or prefer that we do not share your name and address with other marketers, please email us at info@curldefinition.com.

of Curl Definition products are taken through this online store. We receive payments from all major credit cards, Paypal and Shop Pay & Google Pay. Some prepaid credit cards may not work. We do not receive Checks, Money Orders, Cash App, Bitcoins or Cash payments.

Promo codes and discounts can not be added to order after checkout has completed.

Our Auto-ship Subscription Plans offer the option of setting your auto-shipment for every 30, 60 and 90 days. Beyond the benefit of not having to worrying about running out of your favorite hair products, you have the added benefit of receiving your products at a discounted rate and will be automatically charged based upon you selected plan.

For more information on our Subscription Policy visit, https://www.curldefinition.com/pages/subscriptions.

STEP BY STEP INSTRUCTION TO MANAGE SUBSCRIPTION.

Curl Definition is not providing medical advice. Consider all information provided about product ingredients, their uses, and best practices to be common knowledge. Any statements on our site or products should not be considered medical advice. You should always consult a physician with any medical concerns. As with any products, if you notice irritation, itching, burning, redness, or any uncomfortable feeling, promptly wash the area of use and discontinue use.

Please carefully read each product’s ingredients before use to avoid any allergic reactions. Ingredient lists are available on the individual product page.